Any necessary VAT and customs fees are included to each product price for most countries.
Please check here for the detailed information.
SHOPPING GUIDE
SHIPPING FEES
Free shipping on orders of 150 USD and over.
Delivery by DHL Express to all over the world. Order dispatch is within 3 working days.
VAT & IMPORT FEES
As of November 5th, 2024, our checkout system automatically have any necessary customs and VAT fees included during checkout.
For most countries, our product pages combine any necessary VAT and Customs fees in the product price depending on the selected delivery location. Please note that our product prices remain unchanged and do not vary between countries; it is the included VAT and customs fees that may make the price appear different.
Countries where tax is included on the product page:
- EU Countries
- Australia
- Hong Kong
- Malaysia
- Mexico
- New Zealand
- Norway
- Qatar
- Saudi Arabia
- Singapore
- Switzerland
- United Arab Emirates
- United Kingdom
For countries not listed above, any necessary customs and VAT fees are listed on the checkout page.
Please note, that no extra fees need to be paid upon delivery. If you are contacted by our shipping company requesting extra customs fees, please do not pay them but instead contact us directly. If you pay these additional fees without contacting us, we might not be able to refund them.
RETURN & EXCHANGE POLICIES
You have the right to return and exchange any/all products you have purchased directly from our website and in doing so you agree to the following conditions:
The product(s) must be completely unused and still in the same new condition as when the product was received. Watch/watch bands that have been worn even once cannot be returned. In addition, you need to contact us and ship the items back to us within 30 days of receiving it. In the event you would like to return your purchase, all accessories originally included will need to be returned.
Products purchased directly from our website must be returned to our office in Japan for a refund to be made. Please note a handling fee of 25% will be deducted from the refunded amount. Any shipping fees incurred by us will also not be refunded with your return. You must also pay the shipping expenses in returning your order to us. We do not take responsibility for any items lost or broken during return shipping.
In the case we cannot refund your order directly through our website, costs will be refunded through PayPal. An account (free to create) will be needed.
WARRANTY
KUOE watches come with a one-year manufacturer warranty. If an incident occurs during normal use, free repair is valid in accordance with the one-year period of the warranty policy. For repair requests, please contact us from the form below with your order name, order number, and how the damage/incident happened. Please note that repairs completed by a third party are not covered by our warranty.
What is covered by the warranty
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Movement manufacturing defects
What is NOT covered by the warranty
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Accidental damage, e.g. water damage, magnetization, drop/impact damage
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Repairs to watch band, glass top, crown, and exterior damage
■Battery exhaustion
The pre-installed battery is a monitor battery, which is used to check the functions and performance of your watch. It is not included in the price of the watch itself. Therefore, if the battery is exhausted more than one week after delivery, the responsibility of replacement falls on the customer. The batteries in our watches can be replaced at any competent watch shop.
■Overhaul
Typically, if worn daily, mechanical watches need an overhaul every three to five years, and quartz watches every four years. Since a true overhaul is expensive and time-consuming, we instead replace the entire movement of the watch with a new one. Due to this, we recommend holding off on service until you notice any changes in accuracy. The cost of this movement replacement varies depending on the watch model, so please contact us for more information.
■Defective Products
In the event that the product delivered is found to be faulty, please contact us from the form below within one week of the completed delivery. We will respond as soon as possible to guide you accordingly.