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SHOPPING GUIDE
SHIPPING FEES
Free shipping on orders of 150 USD and over.
Delivery by DHL Express to all over the world. Order dispatch is within 3 working days.
VAT & IMPORT FEES
Please note that our prices exclude VAT, you therefore may have to pay import taxes according to the laws of the specific country you are receiving it in.
This is handled by your national customs authority, we can not give you an accurate estimate of these costs.
Please check with your regional customs authority for more information about import fees.
In case the customer refuses to pay this VAT and the item(s) is returned to our Japan office, we will charge the handling fee.
RETURN & EXCHANGE POLICIES
You have the right to return and exchange any/all products you have purchased directly from our website. The product(s) must be completely unused – watch/watch band that have been worn even once cannot be returned – and still in the same new condition as when the product was received. In addition, you need to contact us and ship the items back to us within 30 days of receiving it. In the event you would like to return your purchase, all items need to be returned.
Products purchased directly from our website must be returned to our office for a refund to be made. Please note that you must pay the shipping expenses in returning your order to us. If the shipping expenses were covered when we shipped the item to you - such as free shipping for any order over 150 USD - we will refund after deducting these shipping costs from the refunded value. We do not take responsibility for any items lost or broken during return shipping.
In the event that the product delivered is found to be faulty, please contact us from the form below within one week of the completed delivery. We will respond as soon as possible to guide you accordingly.
In the case we cannot refund your order directly through our website, costs will be refunded through paypal. An account (free to create) will be needed.
WARRANTY
KUOE watches come with a one-year manufacturer warranty. If an incident occurs during normal use, free repair is valid in accordance with the one-year period of the warranty policy. For repair requests, please contact us from the form below with your order name, order number, and how the damage/incident happened.
What is covered by the warranty
Movement problems inside the watch
What is NOT covered by the warranty
Damage due to natural occurrences, e.g. water damage
Repairs to watch band, glass top, crown and exterior damage
■Battery exhaustion
The pre-installed battery is a monitor battery, which is used to check the functions and performance of your watch. It is not included in the price of the watch itself. Therefore, if the battery is exhausted more than one week after delivery, the responsibility of replacement falls on the customer. The batteries in our watches can be replaced at any competent watch shop.
■Overhaul
Typically, if worn daily, mechanical watches need an overhaul every three to five years, and quartz watches every four years. Since a true overhaul is expensive and time-consuming, we instead replace the entire movement of the watch with a new one. Due to this, we recommend holding off on service until you notice any changes in accuracy. The cost of this movement replacement varies depending on the watch model, so please contact us for more information.